Tips On Interview For Call Center
The call center is the place where your telephone call is answered. Depending on how many phone calls are received, call centers may be very small or extremely large. Some companies need thousands of employees to handle the large volume of calls they receive from customers.
We have to prepare a lot for call center interview. Following are some tips on interview for call center:
Know the company
You can get the information about the company on the company's site. If you have friends or colleagues at the company, get information from them.
Documents
Bring any information including a copy of your resume, letters of recommendations and examples of past work products.
Prepare for commonly asked questions
You have to prepare for commonly asked questions. Most call centers are looking for the candidate with following three qualities:
Strong communication skills including voice quality and grammar.
Customer service skills and experience including an ability to work well with the public.
Technical skills including proficiency with computers and supports systems.
Professional dressing
Your appearance reflects your professionalism and desire for this position. You may have on a suit and they may be in casual clothes. Avoid any dress or jewelry that does not communicate a professional appearance.
Be yourself
Communication skills and interpersonal skills are a large part of customer service jobs. Remember that the interviewer wants you to do well.
Tuesday, February 5, 2008
interviewtips(page11)
Behavioral Interview Tips
Behavioral interviewing is new style of interviewing that was developed in the 1970's. Currently, 30 percent of all organizations are using behavioral interviewing to some degree. So preparation for behavioral interview is important.
Following are some behavioral interview tips:
Learn About the Company
Go to the employer's web site for information such as:
How big is the company in terms of annual sales or employees?
What does the company say about its products or services?
What recent news can you discuss?
Think of Some Stories
Memorize three achievement stories. Tell them about times you have really felt proud of an achievement at work or school. These stories demonstrate all those hard-to-measure qualities like judgment, initiative, teamwork or leadership.
Location
Confirm the date, time and location of the interview. Check timetables and book train tickets in advance. Contact your interviewer if you are late at the interview.
Pick your outfit, and go to bed early
Lay out your interview outfit the night before, get a good night's rest, and always get an early start.
Turn cell phones off
Getting a phone call in the middle of an interview doesn’t impress the employer. Avoid the disruption by turning your phone off or not bringing it at all.
Be specific
Be specific and provide plenty of details. Describe in detail how you are a goal-oriented person. Explain and show the details that back up your answers.
Understand the position
Ask a lot of questions about the position. An interview is a chance for you to learn more about the job and the company. Make sure that you understand the responsibilities of the job. Ask about the job expectations.
Behavioral Interview Tips - Do's
Be familiar with the name and title of the interviewer. Take your interview confirmation letter with you.
Analyze the position for which you are applying and identify the critical capabilities.
Maintain eye contact.
Watch your grammar. Interviewers are interested in articulate candidates. Use pauses rather than "uhs."
Be aware of your non-verbal communication, especially your posture.
Be yourself. Display energy and a positive attitude. Show you are sincerely interested. Be prepared to talk about yourself in a clear, concise manner.
Focus on your ability to learn quickly, communication skills, analytical abilities and other strengths.
Be alert and attentive. Answer the questions asked. Stick to the subject.
Be prepared to discuss any aspect of your resume in depth.
Emphasize your strong points. Be self-confident.
Be prepared to answer tough questions.
Review your notes. Do not bring out a note pad during the interview. Always ask for permission to take notes in an interview
Behavioral interviewing is new style of interviewing that was developed in the 1970's. Currently, 30 percent of all organizations are using behavioral interviewing to some degree. So preparation for behavioral interview is important.
Following are some behavioral interview tips:
Learn About the Company
Go to the employer's web site for information such as:
How big is the company in terms of annual sales or employees?
What does the company say about its products or services?
What recent news can you discuss?
Think of Some Stories
Memorize three achievement stories. Tell them about times you have really felt proud of an achievement at work or school. These stories demonstrate all those hard-to-measure qualities like judgment, initiative, teamwork or leadership.
Location
Confirm the date, time and location of the interview. Check timetables and book train tickets in advance. Contact your interviewer if you are late at the interview.
Pick your outfit, and go to bed early
Lay out your interview outfit the night before, get a good night's rest, and always get an early start.
Turn cell phones off
Getting a phone call in the middle of an interview doesn’t impress the employer. Avoid the disruption by turning your phone off or not bringing it at all.
Be specific
Be specific and provide plenty of details. Describe in detail how you are a goal-oriented person. Explain and show the details that back up your answers.
Understand the position
Ask a lot of questions about the position. An interview is a chance for you to learn more about the job and the company. Make sure that you understand the responsibilities of the job. Ask about the job expectations.
Behavioral Interview Tips - Do's
Be familiar with the name and title of the interviewer. Take your interview confirmation letter with you.
Analyze the position for which you are applying and identify the critical capabilities.
Maintain eye contact.
Watch your grammar. Interviewers are interested in articulate candidates. Use pauses rather than "uhs."
Be aware of your non-verbal communication, especially your posture.
Be yourself. Display energy and a positive attitude. Show you are sincerely interested. Be prepared to talk about yourself in a clear, concise manner.
Focus on your ability to learn quickly, communication skills, analytical abilities and other strengths.
Be alert and attentive. Answer the questions asked. Stick to the subject.
Be prepared to discuss any aspect of your resume in depth.
Emphasize your strong points. Be self-confident.
Be prepared to answer tough questions.
Review your notes. Do not bring out a note pad during the interview. Always ask for permission to take notes in an interview
interviewtips(page10)
Group Interview Tips:
Group Interviews are used to see how you react in a group. An observer is there for watching to see whether you take a role of leadership or less communicative group members. If you are leading a group then the observer will be interested in seeing how good you are at delegating tasks and how much of the work you keep for yourself.
There are two types of group interviews.
In the first type, you will gather with other job candidates to meet with one or more interviewers. All the candidates or job seekers will be in the same room during the interview. The group interview will show the following points:
How knowledge is used in a discussion
Leadership qualities
Communication with possible team mates
How the candidate will face the public and customers
What level of knowledge candidates have
Show your opinion but let the other candidates speak. Ignore any candidates who are too aggressive.
The second type is called a panel group interview or panel interview. An interviewing panel conducts panel interview. The interview panel can consist of top-level CEOs, this depends the kind of position you are applying for.
The organizations use the panel interview to see the candidate's reaction to stress. You will be asked questions from all the panel members; some times the same question by different panel members. You should always remain calm during a panel interview. Take a breath, if you see the situation getting out of hand.
Following are some group interview tips:
When your interview is scheduled, you must know the following information:
Time, location and approximate length of the interview.
Names and titles of the people on the panel.
At the interview, these people want to determine whether they like you and whether you will fit into their operation. The best way to be likable is to appear confident.
While entering the room, shake hands with each panel member. Explain that you brought a fresh copy of your resume for everyone.
When the first question is asked, take the opportunity to thank the panel before you answer.
As each question is asked, begin your answer by looking at the person who asked it. Then move your head slightly and make contact with others on the panel. It is not necessary to make eye contact with each person for every question, but do not leave anyone.
Finish your answer while looking at the person who asked the question, and remember to make your answers slightly shorter.
When it's time to ask a question of your own, try to direct it to one person.
At the end of interview, do not forget to shake hands again with everyone. End the interview by telling the group that you have enjoyed the interview and look forward to an opportunity to work with them.
After the interview send at least one thank you letter, to the head of the committee. It's very good if you send thank you letter to all the panel members.
Group Interviews are used to see how you react in a group. An observer is there for watching to see whether you take a role of leadership or less communicative group members. If you are leading a group then the observer will be interested in seeing how good you are at delegating tasks and how much of the work you keep for yourself.
There are two types of group interviews.
In the first type, you will gather with other job candidates to meet with one or more interviewers. All the candidates or job seekers will be in the same room during the interview. The group interview will show the following points:
How knowledge is used in a discussion
Leadership qualities
Communication with possible team mates
How the candidate will face the public and customers
What level of knowledge candidates have
Show your opinion but let the other candidates speak. Ignore any candidates who are too aggressive.
The second type is called a panel group interview or panel interview. An interviewing panel conducts panel interview. The interview panel can consist of top-level CEOs, this depends the kind of position you are applying for.
The organizations use the panel interview to see the candidate's reaction to stress. You will be asked questions from all the panel members; some times the same question by different panel members. You should always remain calm during a panel interview. Take a breath, if you see the situation getting out of hand.
Following are some group interview tips:
When your interview is scheduled, you must know the following information:
Time, location and approximate length of the interview.
Names and titles of the people on the panel.
At the interview, these people want to determine whether they like you and whether you will fit into their operation. The best way to be likable is to appear confident.
While entering the room, shake hands with each panel member. Explain that you brought a fresh copy of your resume for everyone.
When the first question is asked, take the opportunity to thank the panel before you answer.
As each question is asked, begin your answer by looking at the person who asked it. Then move your head slightly and make contact with others on the panel. It is not necessary to make eye contact with each person for every question, but do not leave anyone.
Finish your answer while looking at the person who asked the question, and remember to make your answers slightly shorter.
When it's time to ask a question of your own, try to direct it to one person.
At the end of interview, do not forget to shake hands again with everyone. End the interview by telling the group that you have enjoyed the interview and look forward to an opportunity to work with them.
After the interview send at least one thank you letter, to the head of the committee. It's very good if you send thank you letter to all the panel members.
interviewtips(page9)
more than just test scores and grades. It is an exchange of information. It can last anywhere from 30 minutes to an hour. So for good college interview you have to consider the college interview tips.
Following are some college interview tips which we have to consider:
Before the Interview
Following are some college interview tips which we have to consider before going to interview:
Do take the interview process seriously.
Preparation increases your confidence. Know yourself and be prepared to discuss your strengths/weaknesses and major accomplishments.
Learn about the college and be prepared to explain why you are interested in the school.
Dress comfortably yet appropriately.
During the Interview
Following are some college interview tips which we have to consider during the interview:
Arrive early at the interview.
Don't bring a parent into the interview.
Meet the representative with a firm handshake and smile. Speak directly and make eye contact with the representative. Introduce yourself and your parents.
Bring a resume of your activities to give to the Admissions representative.
Don't Lie.
Don't chew gum during your interview.
Dress appropriately. Remember first impressions do count.
Relax and be yourself. Most admission representatives know that students are more than what appears on paper. Talk about your family, goals and outside activities.
Don't respond with only "yes" or "no" answers.
Don't be afraid to talk about yourself or your accomplishments. Remember, this is your opportunity to make a great impression.
Ask sophisticated questions on topics such as:
Teaching
Personal attention
Intellectual and cultural opportunities
Sports
Social life
Housing
After the Interview
Following are some college interview tips which we have to consider after the interview:
Ask for the next step.
Follow up with a thank you note to the interviewer
Following are some college interview tips which we have to consider:
Before the Interview
Following are some college interview tips which we have to consider before going to interview:
Do take the interview process seriously.
Preparation increases your confidence. Know yourself and be prepared to discuss your strengths/weaknesses and major accomplishments.
Learn about the college and be prepared to explain why you are interested in the school.
Dress comfortably yet appropriately.
During the Interview
Following are some college interview tips which we have to consider during the interview:
Arrive early at the interview.
Don't bring a parent into the interview.
Meet the representative with a firm handshake and smile. Speak directly and make eye contact with the representative. Introduce yourself and your parents.
Bring a resume of your activities to give to the Admissions representative.
Don't Lie.
Don't chew gum during your interview.
Dress appropriately. Remember first impressions do count.
Relax and be yourself. Most admission representatives know that students are more than what appears on paper. Talk about your family, goals and outside activities.
Don't respond with only "yes" or "no" answers.
Don't be afraid to talk about yourself or your accomplishments. Remember, this is your opportunity to make a great impression.
Ask sophisticated questions on topics such as:
Teaching
Personal attention
Intellectual and cultural opportunities
Sports
Social life
Housing
After the Interview
Following are some college interview tips which we have to consider after the interview:
Ask for the next step.
Follow up with a thank you note to the interviewer
interviewtips(page8)
The Interview
The interviewer also need preparation for the interview. Develop a list of questions that you will ask each candidate. If you ask the same questions of each individual, you will be able to make a better comparison. As you interview a candidate, keep in mind that your objective is to determine if he/she is the right person for the job. Remember you should never ask questions about race religion, age, and ethic background or health issues.
Introducing the interview
You can start the interview by telling your name and hand shake. During interview, first give a short introduction about what is expected. State how long the interview is going to last. Allow him/her for writing notes.
Objectives of the selection interview
As the candidate has to find out about the job and the organization, it is important for the employer to find out about the candidate. Remember one thing that interviewers are representing the organization. Keep in mind that every candidate should feel that they have had a fair hearing during their interview.
Taking notes
Tell the candidate you will be taking notes. Be open about it. do not take notes in such a way that the candidate can see what is being written. Be careful about timing.
Preparation
Ensure that you know what the information you want from the candidate and give a good impression by being familiar with the applicant's details.
Rapport
If you react more open with candidates then they will give much more information about themselves. The Interviewers should try and provide a supportive and friendly environment, which is also giving them the information that they want. The interviewer can strike up a rapport by listening, providing verbal cues and providing non-verbal clues.
Listening
Interviewers should always concentrate on what the candidate is saying. There is lot information, which will be provided by the candidate. The interviewer must have ability to recall it, use it, relate it to the person's qualifications, check it for inconsistencies, etc.
The interviewer also need preparation for the interview. Develop a list of questions that you will ask each candidate. If you ask the same questions of each individual, you will be able to make a better comparison. As you interview a candidate, keep in mind that your objective is to determine if he/she is the right person for the job. Remember you should never ask questions about race religion, age, and ethic background or health issues.
Introducing the interview
You can start the interview by telling your name and hand shake. During interview, first give a short introduction about what is expected. State how long the interview is going to last. Allow him/her for writing notes.
Objectives of the selection interview
As the candidate has to find out about the job and the organization, it is important for the employer to find out about the candidate. Remember one thing that interviewers are representing the organization. Keep in mind that every candidate should feel that they have had a fair hearing during their interview.
Taking notes
Tell the candidate you will be taking notes. Be open about it. do not take notes in such a way that the candidate can see what is being written. Be careful about timing.
Preparation
Ensure that you know what the information you want from the candidate and give a good impression by being familiar with the applicant's details.
Rapport
If you react more open with candidates then they will give much more information about themselves. The Interviewers should try and provide a supportive and friendly environment, which is also giving them the information that they want. The interviewer can strike up a rapport by listening, providing verbal cues and providing non-verbal clues.
Listening
Interviewers should always concentrate on what the candidate is saying. There is lot information, which will be provided by the candidate. The interviewer must have ability to recall it, use it, relate it to the person's qualifications, check it for inconsistencies, etc.
Monday, February 4, 2008
interviewtips(page7)
Tips On Personal Interview:
A personal interview gives an opportunity to evaluate you in depth. It also gives you the opportunity to learn much more about the employer and the company.
Following are some tips on personal interview:
Do your homework
Preparation always creates confidence. So the important thing to an interview is to be well prepared. In this you have to consider two things:
You must prepare yourself practically for the interview.
You have to gather information, which is useful during the interview.
Don't waste time
Don't waste time discussing things that are already indicated on your application. You have to discuss the points, which are not in resume but shows that you are eligible for the position. You have to discuss the strong and positive points about yourself.
Presentation
Keep in mind that you never get second chance to make your first impression. Presentation plays an important role while making first impression. Display confidence through your posture, dress, walk, energy, and eye contact. Shake hands firmly but only if a hand is offered to you first. Let the interviewer start the dialogue.
Be Yourself
Relax and be yourself. Be honest with every question. No need to lying about your background and/or skills. If you get caught then you will definitely out.
Listening
Listening is most important part of interview. Don't interrupt the interviewer. Listen carefully what he/she is asking. If you feel the question is unclear, ask for clarification. Pause before answering to consider all facts that may substantiate your response. Always offer positive information.
Follow up
Always send thank you letter within 24 hours after the interview. Send thank you letter to each person with whom you interviewed.
A personal interview gives an opportunity to evaluate you in depth. It also gives you the opportunity to learn much more about the employer and the company.
Following are some tips on personal interview:
Do your homework
Preparation always creates confidence. So the important thing to an interview is to be well prepared. In this you have to consider two things:
You must prepare yourself practically for the interview.
You have to gather information, which is useful during the interview.
Don't waste time
Don't waste time discussing things that are already indicated on your application. You have to discuss the points, which are not in resume but shows that you are eligible for the position. You have to discuss the strong and positive points about yourself.
Presentation
Keep in mind that you never get second chance to make your first impression. Presentation plays an important role while making first impression. Display confidence through your posture, dress, walk, energy, and eye contact. Shake hands firmly but only if a hand is offered to you first. Let the interviewer start the dialogue.
Be Yourself
Relax and be yourself. Be honest with every question. No need to lying about your background and/or skills. If you get caught then you will definitely out.
Listening
Listening is most important part of interview. Don't interrupt the interviewer. Listen carefully what he/she is asking. If you feel the question is unclear, ask for clarification. Pause before answering to consider all facts that may substantiate your response. Always offer positive information.
Follow up
Always send thank you letter within 24 hours after the interview. Send thank you letter to each person with whom you interviewed.
interviewtips(page6)
Employer Interview Tips:
It is important to select the right candidate who is fit for the organization. It's interviewer's responsibility to select the right candidate. Selection of the wrong candidate is always a big problem for organization. Employer interview tips helps employer for how to behave during the interview. Employer must be very careful while interview process.
Following are some employer interview tips:
The Interview
The interviewer also need preparation for the interview. Develop a list of questions that you will ask each candidate. If you ask the same questions of each individual, you will be able to make a better comparison. As you interview a candidate, keep in mind that your objective is to determine if he/she is the right person for the job. Remember you should never ask questions about race religion, age, and ethic background or health issues.
Introducing the interview
You can start the interview by telling your name and hand shake. During interview, first give a short introduction about what is expected. State how long the interview is going to last. Allow him/her for writing notes.
Objectives of the selection interview
As the candidate has to find out about the job and the organization, it is important for the employer to find out about the candidate. Remember one thing that interviewers are representing the organization. Keep in mind that every candidate should feel that they have had a fair hearing during their interview.
Taking notes
Tell the candidate you will be taking notes. Be open about it. do not take notes in such a way that the candidate can see what is being written. Be careful about timing.
Preparation
Ensure that you know what the information you want from the candidate and give a good impression by being familiar with the applicant's details.
Rapport
If you react more open with candidates then they will give much more information about themselves. The Interviewers should try and provide a supportive and friendly environment, which is also giving them the information that they want. The interviewer can strike up a rapport by listening, providing verbal cues and providing non-verbal clues.
Listening
Interviewers should always concentrate on what the candidate is saying. There is lot information, which will be provided by the candidate. The interviewer must have ability to recall it, use it, relate it to the person's qualifications, check it for inconsistencies, etc.
It is important to select the right candidate who is fit for the organization. It's interviewer's responsibility to select the right candidate. Selection of the wrong candidate is always a big problem for organization. Employer interview tips helps employer for how to behave during the interview. Employer must be very careful while interview process.
Following are some employer interview tips:
The Interview
The interviewer also need preparation for the interview. Develop a list of questions that you will ask each candidate. If you ask the same questions of each individual, you will be able to make a better comparison. As you interview a candidate, keep in mind that your objective is to determine if he/she is the right person for the job. Remember you should never ask questions about race religion, age, and ethic background or health issues.
Introducing the interview
You can start the interview by telling your name and hand shake. During interview, first give a short introduction about what is expected. State how long the interview is going to last. Allow him/her for writing notes.
Objectives of the selection interview
As the candidate has to find out about the job and the organization, it is important for the employer to find out about the candidate. Remember one thing that interviewers are representing the organization. Keep in mind that every candidate should feel that they have had a fair hearing during their interview.
Taking notes
Tell the candidate you will be taking notes. Be open about it. do not take notes in such a way that the candidate can see what is being written. Be careful about timing.
Preparation
Ensure that you know what the information you want from the candidate and give a good impression by being familiar with the applicant's details.
Rapport
If you react more open with candidates then they will give much more information about themselves. The Interviewers should try and provide a supportive and friendly environment, which is also giving them the information that they want. The interviewer can strike up a rapport by listening, providing verbal cues and providing non-verbal clues.
Listening
Interviewers should always concentrate on what the candidate is saying. There is lot information, which will be provided by the candidate. The interviewer must have ability to recall it, use it, relate it to the person's qualifications, check it for inconsistencies, etc.
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